# Ensure Business Support or Above is Enabled

- Source: https://support.icompaas.com/support/solutions/articles/62000218820-ensure-business-support-or-above-is-enabled
- Section: [Solutions](https://support.icompaas.com/support/solutions) › [Security Controls](https://support.icompaas.com/support/solutions/62000065178) › [AWS Services](https://support.icompaas.com/support/solutions/folders/62000097507)
- Last updated: 2026-05-29
- Publisher: iCompaas, Inc. (https://www.icompaas.com)

### **Description:**

AWS Support technology and programs help you manage and monitor your environment to ensure performance and cost optimization, manage security and downtime risks, and automate remediation of issues to the extent possible.

  

### **Rationale:**

Having Business Support or above provides additional enhanced technical support and architectural guidance. Business Support also provides access to third-party software support, documentation and forums, AWS Trusted Advisor, AWS Personal Health Dashboard, AWS Support API, and launch and event planning.

  

### **Impact:**

Enabling Business support will help with

-   Technical and billing support
    
    -   Enhanced technical support
        
    -   Third-party software support
        
    -   Customer service and communities
        
-   Customer service and communities
    
    -   AWS Trusted Advisor
        
    -   AWS Personal Health Dashboard
        
    -   AWS Support API
        
    -   AWS Support Automation Workflows
        
-   Proactive services
    
    -   Architectural support
        
    -   Launch and event planning
        

  

### **Default Value:**

While creating the AWS account it by default enables the **Basic support plan**.

  

#### **Pre-Requisite:**

-   You must sign in with root user credentials to change your support plan.
    

  

  

### **Remediation:**

  

### **Test Plan:**

1.  Sign to AWS Management Console
    
2.  Navigate to support service by clicking on the **support** on the right corner
    
3.  Go to **Support Center**
    
4.  Check the Support plan on the left navigation pane  
    Business![](https://support.icompaas.com/assets/kb/66ad041767eda9e2.png)If you notice that the support plan is Basic, do follow the Implementation steps to change.
    

  

#### **Implementation Steps:**

1.  Sign to AWS Management Console
    
2.  Navigate to support service by clicking on the **support** on the right corner  
    ![](https://support.icompaas.com/assets/kb/5916a7c06ccfa83c.png)
    
3.  Go to **Support Center**  
    **![](https://support.icompaas.com/assets/kb/c5a480dff3d88d69.png)**
    
4.  Click on **Change** next to your current support plan in the left navigation pane  
    ![](https://support.icompaas.com/assets/kb/d4214399ea40c11d.png)
    
5.  By clicking on the change Support Plans page will be open, select **change plan**  
    **![](https://support.icompaas.com/assets/kb/f6696c985549e223.png)**
    
    **Note: You can view the feature comparison of AWS Support plans on this page.**
    
6.  **Select the Business or above plan**  
    **![](https://support.icompaas.com/assets/kb/a30dc834d552b966.png)**
    
      
    
7.  **Click on** ****change plan****
    

  

#### **Backout Plan:**

To revoke the changes or to switch the support plan do follow steps1-5 in the Implementation steps and step-6 select the plan you want to switch.

  

### **Note:**

The business Support plan starts at $100 per month.

  

### **Reference:**

[https://aws.amazon.com/premiumsupport/plans/business/](https://aws.amazon.com/premiumsupport/plans/business/ "https://aws.amazon.com/premiumsupport/plans/business/")

## Related compliance guidance

- [SOC 2 compliance: a practical implementation guide for cloud-native SaaS teams](https://support.icompaas.com/compliance/soc-2-trust-services-criteria): Configuration checks like this one are the technical half of a SOC 2 / ISO 27001 programme — the guide shows where they fit, what else an auditor expects, and how to evidence them.
- [ISO/IEC 27001:2022 compliance: a practical implementation guide](https://support.icompaas.com/compliance/iso-27001-2022): ISO 27001 Annex A.8 (technological controls) is where cloud hardening evidence lands; the guide shows how to run the ISMS around it.