Employee Handbook Agreement - Security Operations Center(SOC) 

Shift management in a security operations center (SOC) is the process of scheduling, managing, and supporting the SOC team members who work shifts. This includes ensuring that the SOC has the right number of team members scheduled for each shift, that team members are properly trained and equipped to do their jobs, and that shift patterns are followed to maximize the SOC's effectiveness.

Working hours

Our company operates between 9 a.m. to 7 p.m. PST on weekdays. You may connect to work at any time between 9 a.m. and 11 a.m., depending on your location and team’s needs.

Some departments may work after hours, If you work in these departments, you will follow a shift schedule as needed.


Occasionally, we may need you to work more than your regular working hours. We will pay for overtime work according to local and national laws.

If you are an exempt employee, you are not entitled to overtime pay by federal law. If an exempt employee must work overtime, we will set a cap for overtime hours at 10 hours per week to prevent overworking and burnout.

If you are a non-exempt employee, you are entitled to overtime pay of one and a half times your wage. Please record your overtime hours accurately, so we can calculate your pay correctly. We also ask you to work overtime only after it’s authorized by your supervisor to make our record-keeping easier.

Paid time off (PTO)

Employees receive 20 days of Paid Time Off (PTO) per year. Your PTO accrual begins the day you join our company and you receive 1.7 days per month. You can take your PTO at any time after your first week with us and you can use time off you haven’t accrued yet. You will earn one additional day per year after your first year with our company, with a cap at 25 days overall.

If you want to use PTO, send a request through our HRIS. If your manager or HR approves, you are permitted to take your leave. You do not have to specify a reason for requesting PTO.

You can/cannot transfer any remaining PTO to the next year. We encourage you to use your time off throughout the year.

If you leave our company, we may compensate accrued PTO with your final paycheck according to local law. When the law doesn’t have provisions, we will compensate accrued leave to employees who were not terminated for cause.