# ISO/IEC 27701 A.2.3.2 — Comply with obligations

- Source: https://support.icompaas.com/support/solutions/articles/a_gen_iso27701_a232_e901429a80-isoiec-27701-a232-comply-with-obligations
- Section: [Solutions](https://support.icompaas.com/support/solutions) › [ISO/IEC 27701 (Privacy Information Management)](https://support.icompaas.com/support/solutions/c_gen_iso27701) › [Obligations to PII principals (processors)](https://support.icompaas.com/support/solutions/folders/f_gen_cgeniso27701_obligationstopiiprincipalsprocessors)
- Last updated: 2026-05-30
- Publisher: iCompaas, Inc. (https://www.icompaas.com)

ISO/IEC 27701 · Control A.2.3.2 · Priority: high · Component: Obligations to PII principals (processors)

### What this control covers

Provide the customer with the means to comply with obligations to principals. Implementation: Implement interfaces, APIs or processes to enable controllers to respond to requests. Justification: Facilitates controllers meeting rights/responsibilities.

### Why it matters

Encryption and key management make data unreadable to attackers and unintelligible under data-breach safe-harbour clauses — a meaningful regulatory benefit.

### How to implement

#### AWS

Default to **SSE-KMS** with customer-managed keys for S3/EBS/RDS/Secrets Manager. Use **S3 Bucket Keys** and **S3 Block Public Access** at the account level, and turn on **S3 Object Lock** on backup buckets for ransomware resilience.

#### Azure

Store secrets in **Key Vault** (HSM-backed where required) with soft-delete + purge protection; use **customer-managed keys** for Storage, SQL, and Azure Disk Encryption. Tag PII data via **Microsoft Purview**.

#### GCP

Use **Cloud KMS** with customer-managed encryption keys (CMEK) for BigQuery, GCS, and Compute. **Sensitive Data Protection** (DLP API) inspects/de-identifies PII at scale.

#### Google Workspace

Enable **client-side encryption** for Drive/Docs and turn on **Drive Labels + DLP** rules to prevent external sharing of regulated data classes.

#### On-premises

Operate a **Records of Processing Activity (RoPA)** and a **data-subject-request (DSR) workflow** with named owners, SLA per regulation (GDPR 30 days, DPDP 30 days, CCPA 45 days). iCompaas users can track requests + evidence inside the Privacy module.

### Evidence to collect

-   `policy_document` — A signed, version-controlled policy stating leadership intent and the named owner.
-   `vendor_risk_management` — See the iCompaas Evidence library for the canonical source for this evidence type.

Signed policies, procedures, and registers document the safeguard. Processor due diligence, contracts, and disclosure registers evidence third-party controls. Focus: Comply with obligations.

### Quick checklist

-   Implement — Comply With Obligations
-   Provide — Comply With Obligations
-   Process — Comply With Obligations

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