# My coupon code isn't working — troubleshooting

- Source: https://support.icompaas.com/support/solutions/articles/a_gen_ss_62000037937_216d090fe4-my-coupon-code-isnt-working-troubleshooting
- Section: [Solutions](https://support.icompaas.com/support/solutions) › [Coupons](https://support.icompaas.com/support/solutions/62000037937) › [Topics](https://support.icompaas.com/support/solutions/folders/f_gen_62000037937_topics)
- Last updated: 2026-05-30
- Publisher: iCompaas, Inc. (https://www.icompaas.com)

Billing · 3 minute read

### Most common causes

1.  **Expired.** Each code carries a "valid until" date; some are only valid for the first 30 days after sign-up.
2.  **Wrong plan or billing interval.** Many promotional codes apply to annual plans only.
3.  **Already redeemed.** First-time-customer codes cannot be reused.
4.  **Geographic restriction.** A few partner codes are limited to a region (e.g., India, EMEA).
5.  **Currency mismatch.** A code priced in one currency cannot always be applied across currencies; we'll surface the exact reason if so.

### Self-fix checklist

-   Paste the code from a plain-text source (rich-text editors sometimes substitute hyphens/dashes silently).
-   Confirm the email address you signed up with matches the one the coupon was issued to.
-   If you're applying mid-cycle, switch to "apply at next renewal" rather than mid-cycle proration.

### Still stuck?

Open a ticket from _Support → Submit a ticket_ with the code and a screenshot. We'll respond within 1 business day and, where possible, extend or reissue.