What's on the invoice
Each invoice itemises the subscription line (plan × seats / accounts × billing interval), any add-ons (extra cloud accounts, additional frameworks, premium support), one-off charges (advisory hours, audit packs), discounts/coupons applied, and tax.
Tax handling
- US customers — sales tax is charged where we are registered; if you're a tax-exempt entity, upload your exemption certificate under Settings → Billing → Tax exemptions.
- EU customers — VAT is reverse-charged for B2B customers with a valid VAT ID; we run VIES validation on save.
- UK customers — VAT is charged at the standard rate. Reverse-charge applies for B2B with a valid VAT number.
- India customers — IGST is charged for inter-state and CGST/SGST for intra-state; GSTIN is validated on save.
Where invoices are sent
To the billing contact configured under Settings → Billing → Contacts. You can CC up to three other recipients (e.g., AP team). Invoices are also archived for 7 years inside Billing → History; nothing is ever permanently removed without explicit Owner action.
Paying by wire / ACH / SEPA
Annual customers can request invoice-pay with NET-30 terms. The bank details appear at the bottom of the invoice; quote the invoice number on remittance.