Most common causes
- Expired. Each code carries a "valid until" date; some are only valid for the first 30 days after sign-up.
- Wrong plan or billing interval. Many promotional codes apply to annual plans only.
- Already redeemed. First-time-customer codes cannot be reused.
- Geographic restriction. A few partner codes are limited to a region (e.g., India, EMEA).
- Currency mismatch. A code priced in one currency cannot always be applied across currencies; we'll surface the exact reason if so.
Self-fix checklist
- Paste the code from a plain-text source (rich-text editors sometimes substitute hyphens/dashes silently).
- Confirm the email address you signed up with matches the one the coupon was issued to.
- If you're applying mid-cycle, switch to "apply at next renewal" rather than mid-cycle proration.
Still stuck?
Open a ticket from Support → Submit a ticket with the code and a screenshot. We'll respond within 1 business day and, where possible, extend or reissue.